Privacy Policy
Privacy + Use
Health Smartz Online (HSO) endorses fair information handling practices and uses of information in compliance with its obligations under the Privacy and Data Protection Act 2014 (Vic).
We protect the privacy of your personal information. We endorse fair information handling practices and use of information in compliance with our obligations under the Privacy and Data Protection Act 2014 (Vic).
Personal information will be used only for the intended purpose. Where the intention includes confidentiality, information will be treated as such unless otherwise required by law.
This privacy statement explains how your personal information (being information capable of identifying you as an individual) will be treated as you access and interact with this website. The practices outlined in this privacy statement are subject to any rights we may have to handle personal information in accordance with the privacy legislation.
Collection of Your Personal Information
The personal information we collect via this website may include:
- The content in electronic forms that you submit via this website.
- Information submitted by you in an online survey
- Messages or comments, including personal information such as name, email address and telephone number, you submit to us via this website, for example, through email addresses displayed on this website.
Email addresses on this site will be used to respond to specific user queries and will not be disclosed to any other party without users’ knowledge and consent, unless required by law.
Web Statistical Data Collection
Pages on the site may be coded with Google Analytics software. This is transparent to the user, as the software makes use of JavaScript code in the source HTML of the web page. This JavaScript stores a first-party cookie in your browser, which contains a unique identifier, and sends information to Google Analytics. This enables Google Analytics to track the number of unique visitors to the site. In no way does this unique identifier identify a user personally. We do not and will not marry any data collected by Google Analytics with any personal information.
While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.
Use + Disclosure of Your Personal Information
Where we collect personal information from you via our website, a privacy disclaimer will indicate which third parties we might share your information with (if any). In addition to providing our services to you and carrying out your requests, we may use or disclose personal information that we collect about you for purposes including the following:
- For the purpose that we have collected the information
- Purposes related to our research, planning, product and service development, security and testing
- Purposes connected with the operation, administration, development or enhancement of this website
- Where we suspect that fraud or unlawful activity has been, is being or may be engaged in
- Any other purposes required or authorised by law.
We may share personal information with third parties. The types of third parties to whom we may disclose your personal information includes our contracted service providers who assist us in providing this website and delivering our services such as our community service partners, organisations who provide archival, auditing, professional advisory, banking, mailhouse, delivery, recruitment, information technology, research, utility and security services.
Security
We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet. So, while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure.
We take additional steps to protect the security of your personal information, such as strong 128-bit SSL encryption. Before using these facilities, you should ensure that you are using a web browser that supports 128-bit encryption. In many web browsers, you can confirm that your session is encrypted by the appearance of a locked padlock symbol located in the browser status bar at the foot of the browser.
Feedback, Information Request Form + Email
We may preserve the content of any feedback form, information request form, email or other electronic message that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in this Website Privacy Statement.
Email Subscriptions
Email and text message subscription services are offered by Health Smartz Online as a convenience to users who choose to receive information via these channels. All information published via email subscriptions and text messaging services is available on the Health Smartz Online website without the requirement to provide email address or phone number.
In order to manage Health Smartz Online email subscription lists, we retain the names and email addresses of our email subscribers, as well as other information they may have shared with us (for example, addresses and phone numbers), logs of emails we send, and automatically generated email data used to improve our email communications. Email subscriber service providers may collect and provide non-identifying information about the number of messages sent, clicks and open rates.
The email subscriber information is secured and only available to Health Smartz Online managers, members of the Health Smartz Online’s communication and web teams, and other designated staff who require this information to perform their duties. If, at any time, you wish to stop receiving our messages, simply click on the “Unsubscribe” link at the bottom of each email message.
Survey Tools
Invitations to Health Smartz Online surveys are sent via a pop up or external links to a random sampling of visitors. Your acceptance of a survey is completely optional. If you decline any survey, you will still have the same access to the information and resources provided by Health Smartz Online, as those who opt to take a survey.
Health Smartz Online uses online survey providers to collect opinions and feedback from visitors. These survey service providers obtain feedback and data on visitor’s satisfaction on behalf of Health Smartz Online. Surveys conducted on behalf of the Health Smartz Online do not collect any personally identifiable information (PII), and the aggregate results are only available to Health Smartz Online staff who require this information to perform their duties.
Mobile surveys (that is, those accessed via your mobile device) may request an email address and a phone number from you in order to send an external link to the survey. Health Smartz Online does not receive your personal information, nor will the Health Smartz Online have access to your information. To get more details on the data collected by any of these survey service providers, please refer to their specific privacy policy.
Links to External Websites
This privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
Cookies
Like many sites, this website may use cookies from time to time.
Cookies are small data files that a website is able to place on a user’s hard drive to record aspects of that user’s experience of the website. For example, we may use cookies to record that a user visited a particular section of the website, that their browsing software was a particular version or to ensure that online applications and transactions do not require you to re-input information when moving between web pages. In this way, cookies can improve the operation of the website, and make the experience more efficient, more enjoyable or more personalised. Importantly, in depositing information on a user’s computer and referring to it later in the same session (sessional) or on a subsequent visit (persistent), cookies do not need to identify the user or record any personal information.
The default settings of browsers like Chrome, Firefox, Internet Explorer and Safari may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies.
